FREE GOVERNMENT FUNDED COURSES
Start anytime * eligibility criteria apply, material fees may apply
FREE GOVERNMENT FUNDED COURSES
Start anytime * eligibility criteria apply, material fees may apply
Start anytime * eligibility criteria apply, material fees may apply
Start anytime * eligibility criteria apply, material fees may apply
General: This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Entry requirements: Prospective students are required to complete a Language Literacy and Numeracy (LLN) assessment and a Pre-Training Interview, administered by and to the satisfaction of ITHEA and be at least 18 years of age. You must have good word processing and email skills as well as the ability to download and upload documents and information. Please see our Online Service Standards.
Vocational outcomes: Students can go into a range of employment or further study options, including BSB40120 Certificate IV in Business. Occupations may include, Medical Receptionist, Records Clerk, Administrative Assistant, Customer Service Representative or Medical Secretary.
Job outlook: Please refer to the Australian Government Job Outlook site for job prospects for each of the occupations listed above.
Delivery and assessment: We offer students the flexibility of choosing between online learning or classroom delivery. All students will be enrolled into our Learning Management System and all assessments must be completed online. As a result, all students will require a personal computer, with access to the Internet, to successfully complete their studies. Assessment methods allow for the gathering of sufficient quality evidence about the student’s performance. Methods used include question and answer, activities and projects.
| Unit Code | Unit Descriptor | Nom Hrs |
|---|---|---|
| BSBCRT311 | Apply critical thinking skills in a team environment | 40 |
| BSBPEF201 | Support personal wellbeing in the workplace | 50 |
| BSBSUS211 | Participate in sustainable work practices | 20 |
| BSBTWK301 | Use inclusive work practices | 30 |
| BSBWHS311 | Assist with maintaining workplace safety | 40 |
| BSBXCM301 | Engage in workplace communication | 40 |
| Unit Code | Unit Descriptor | Nom Hrs |
|---|---|---|
| BSBTEC202 | Use digital technologies to communicate in a work environment | 20 |
| BSBTEC301 | Design and produce business documents | 80 |
| BSBPEF301 | Organise personal work priorities | 30 |
| BSBLDR301 | Support effective workplace relationships | 40 |
| BSBOPS304 | Deliver and monitor a service to customers | 35 |
| BSBFIN302 | Maintain financial records | 60 |
| BSBINS302 | Organise workplace information | 30 |
How to Apply
Please make sure you have read all the course information about units of study, duration, entry requirements, assessment information, job prospects etc.
Steps
1. You must attend a pre-training interview which includes a Language, Literacy and Numeracy test.
2. To complete the application process, click on the ‘Apply Now’ link. Complete the steps involved to submit your application online.
3. ITHEA will assess your application and make sure all entry requirements are met. An ITHEA representative will contact you if your application is unsuccessful.
1 year
Anytime
Melbourne CBD 3000
In class or online
N/A
ACN: 125 368 569
ITHEA acknowledges all Aboriginal and Torres Strait Islander Traditional Custodians of Country and recognises their continuing connection to land, sea, culture and community. We pay our respects to Elders past and present.
