General: This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have frontline management accountabilities.
Individuals in these roles carry out moderately complex tasks in a specialist field of expertise that requires business operations skills. They may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions.
Entry: Prospective students are required to complete a Language Literacy and Numeracy (LLN) assessment and a Pre-Training Interview, administered by and to the satisfaction of ITHEA and be at least 18 years of age. You must have good word processing and email skills as well as the ability to download and upload documents and information. Please see our Online Service Standards.
Vocational or educational outcomes: Students can go into a range of employment or further study options. Occupations may include Executive Officer, Business Development Manager, Project Consultant, Compliance Manager (Local Government), Office Manager, Business Sales Team Leader, Administrator, Corporate Services Manager, Administration Manager (Local Government), Evaluation,Records Management Coordinator, Team Leader, Procurement Officer, Unit Leader, Project Coordinator,Administration Manager, Customer Service Manager, Procurement and Contract Manager, Records Manager or Environmental Compliance Officer (Local Government).
Job outlook: Please refer to the Australian Government Job Outlook site for job prospects for each of the occupations listed above.
Delivery and assessment: We offer students the flexibility of choosing between online learning or classroom delivery. All students will be enrolled into our Learning Management System and all assessments must be completed online. As a result, all students will require a personal computer, with access to the Internet, to successfully complete their studies. Assessment methods allow for the gathering of sufﬁcient quality evidence about the student’s performance. Methods used include question and answer, activities and projects.
|Unit Code||Unit Descriptor||Nominal Hrs|
|BSBCRT511||Develop critical thinking in others||50|
|BSBFIN501||Manage budgets and financial plans||70|
|BSBOPS501||Manage business resources||80|
|BSBSUS511||Develop workplace policies and procedures for sustainability||50|
|BSBXCM501||Lead communication in the workplace||50|
|Unit Code||Unit Descriptor||Nominal Hrs|
|BSBHRM525||Manage recruitment and onboarding||60|
|BSBLDR601||Lead and manage organisational change||60|
|BSBMKG541||Identify and evaluate marketing opportunities||70|
|BSBOPS504||Manage business risk||60|
|BSBOPS505||Manage organisational customer service||40|
|BSBTWK502||Manage team effectiveness||60|
How to Apply
Please make sure you have read all the course information about units of study, duration, entry requirements, assessment information, job prospects etc.
1. You must attend a pre-training interview which includes a Language, Literacy and Numeracy test.
2. To complete the application process, click on the ‘Apply Now’ link. Complete the steps involved to submit your application online.
3. ITHEA will assess your application and make sure all entry requirements are met. An ITHEA representative will contact you if your application is unsuccessful.
If you have any questions about the course, please call us on 9650 3900.
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