Certificate IV in Business



This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.


Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Entry requirements: Prospective students are required to complete a Language Literacy and Numeracy (LLN) assessment and a Pre-Training Interview, administered by and to the satisfaction of ITHEA and be at least 18 years of age. You must have good word processing and email skills as well as the ability to download and upload documents and information. Please see our Online Service Standards.

Vocational outcomes: Students can go into a range of employment or further study options, including BSB50120 Diploma of Business. Occupations may include Personal Assistant, Office Administrator, Sustainability Manager, Sales Assistant, Sustainability Officer, Trade Coordinator, Exporter, Importer, Assistant Records Manager, Analyst, Customer service assistant or Administrator.


Job outlook: Please refer to the Australian Government Job Outlook site for job prospects for each of the occupations listed above.

Delivery and assessment: We offer students the flexibility of choosing between online learning or classroom delivery. All students will be enrolled into our Learning Management System and all assessments must be completed online. As a result, all students will require a personal computer, with access to the Internet, to successfully complete their studies. Assessment methods allow for the gathering of sufficient quality evidence about the student’s performance. Methods used include question and answer, activities and projects.


Core Unit

Unit CodeUnit DescriptorNominal Hrs
BSBCRT411Apply critical thinking to work practices50
BSBTEC404Use digital technologies to collaborate in a work environment50
BSBTWK401Build and maintain business relationships35
BSBWHS411Implement and monitor WHS policies, procedures and programs50
BSBWRT411Write complex documents50
BSBXCM401Apply communication strategies in the workplace50


Elective Units

Unit CodeUnit DescriptorNominal Hrs
BSBPEF402Develop personal work priorities40
BSBPEF502Develop and use emotional intelligence60
BSBHRM413Support the learning and development of teams and individuals40
BSBTEC403Apply digital solutions to work processes50
BSBESB401Research and develop business plans50
BSBFIN302Maintain financial records60

How to Apply

Please make sure you have read all the course information about units of study, duration, entry requirements, assessment information, job prospects etc.


1. You must attend a pre-training interview which includes a Language, Literacy and Numeracy test.

2. To complete the application process, click on the ‘Apply Now’ link. Complete the steps involved to submit your application online.

3. ITHEA will assess your application and make sure all entry requirements are met. An ITHEA representative will contact you if your application is unsuccessful.


If you have any questions about the course, please call us on 9650 3900.


  • Skills First Funding


  • Non Apprentice/Trainee
  • Trainee


1 year




Melbourne CBD 3000


In class or online




If you have any questions about the course, please call us on 9650 3900.