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BSB30120 Certificate III in Business
Home Business, Leadership & Management

BSB30120 Certificate III in Business


Skills First Funding


Non Apprentice/Trainee



1 year




Melbourne CBD 3000


In class or online





Local Student Course Brochure


BSB30120 Certificate III in Business

General: This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Entry: Prospective students are required to complete a Language Literacy and Numeracy (LLN) assessment and a Pre-Training Interview, administered by and to the satisfaction of ITHEA and be at least 18 years of age. You must have good word processing and email skills as well as the ability to download and upload documents and information. Please see our Online Service Standards.

Vocational or educational outcomes: Students can go into a range of employment or further study options, including BSB40120 Certificate IV in Business. Occupations may include, Medical Receptionist, Records Clerk, Administrative Assistant, Customer Service Representative or Medical Secretary.

Job outlook: Please refer to the Australian Government Job Outlook site for job prospects for each of the occupations listed above.

Delivery and assessment: We offer students the flexibility of choosing between online learning or classroom delivery. All students will be enrolled into our Learning Management System and all assessments must be completed online. As a result, all students will require a personal computer, with access to the Internet, to successfully complete their studies. Assessment methods allow for the gathering of sufficient quality evidence about the student’s performance. Methods used include question and answer, activities and projects.

Unit CodeUnit DescriptorNominal Hrs

Apply critical thinking skills in a team environment40
BSBPEF201Support personal wellbeing in the workplace50
BSBSUS211Participate in sustainable work practices20
BSBTWK301Use inclusive work practices30
BSBWHS311Assist with maintaining workplace safety40
BSBXCM301Engage in workplace communication40

Unit CodeUnit DescriptorNominal Hrs
BSBTEC202Use digital technologies to communicate in a work environment20
BSBTEC301Design and produce business documents80
BSBPEF301Organise personal work priorities30
BSBLDR301Support effective workplace relationships40
BSBOPS304Deliver and monitor a service to customers35
BSBFIN302Maintain financial records60
BSBINS302Organise workplace information30

How to Apply

Please make sure you have read all the course information about units of study, duration, entry requirements, assessment information, job prospects etc.


1. You must attend a pre-training interview which includes a Language, Literacy and Numeracy test.

2. To complete the application process, click on the ‘Apply Now’ link. Complete the steps involved to submit your application online.

3. ITHEA will assess your application and make sure all entry requirements are met. An ITHEA representative will contact you if your application is unsuccessful.


If you have any questions about the course, please call us on 9650 3900.


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