Certificate IV in Leadership and Management



This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.


As well as assuming responsibility for their own performance, individuals at this level are likely to provide leadership, guidance and support to others. They may also have some responsibility for organising and monitoring the output of teams.


They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.

Entry requirements: Prospective students are required to complete a Language Literacy and Numeracy (LLN) assessment and a Pre-Training Interview, administered by and to the satisfaction of ITHEA and be at least 18 years of age. You must have good word processing and email skills as well as the ability to download and upload documents and information. Please see our Online Service Standards.

Vocational outcomes: Students can go into a range of employment options. Occupations may include Coordinator (Business Operations), Warehouse Team Leader, Distribution Centre Supervisor, Supervisor, Line Manager, Leading Hand, Production Supervisor, Sales Team Manager, Team Leader, Frontline Sales Manager, Freight Administrative Supervisor


Job outlook: Please refer to the Australian Government Job Outlook site for job prospects for each of the occupations listed above.

Delivery and assessment: We offer students the flexibility of choosing between online learning or classroom delivery. All students will be enrolled into our Learning Management System and all assessments must be completed online. As a result, all students will require a personal computer, with access to the Internet, to successfully complete their studies. Assessment methods allow for the gathering of sufficient quality evidence about the student’s performance. Methods used include question and answer, activities, presentations, case studies and projects.


Core Unit

Unit CodeUnit DescriptorNominal Hrs
BSBLDR411Demonstrate leadership in the workplace50
BSBLDR413Lead effective workplace relationships50
BSBOPS402Coordinate business operational plans40
BSBXCM401Apply communication strategies in the workplace50
BSBXTW401Lead and facilitate a team50

Elective Units

Unit CodeUnit DescriptorNominal Hrs
BSBLDR414Lead team effectiveness50
BSBPEF402Develop personal work priorities40
BSBSTR502Facilitate continuous improvement60
BSBTWK401Build and maintain business relationships35
BSBWHS411Implement and monitor WHS policies, procedures and programs50
BSBPEF401Manage personal health and wellbeing60
BSBSUS411Implement and monitor environmentally sustainable work practices40

How to Apply

Please make sure you have read all the course information about units of study, duration, entry requirements, assessment information, job prospects etc.


1. You must attend a pre-training interview which includes a Language, Literacy and Numeracy test and complete the eligibility declaration form (in the case of students applying for Skills First Program Funding).

2. To complete the application process, click on the ‘Apply Now’ link. Complete the steps involved to submit your application online.

3. ITHEA will assess your application and make sure all entry requirements are met. An ITHEA representative will contact you if your application is unsuccessful.


If you have any questions about the course, please call us on 9650 3900.


  • Fee for Service only


  • Non Apprentice/Trainee


9 months




Melbourne CBD 3000


In class or online




If you have any questions about the course, please call us on 9650 3900.