Start anytime * eligibility criteria apply, material fees may apply


Start anytime * eligibility criteria apply, material fees may apply


Diploma of Community Services



This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities. At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management. Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

Employment Growth: Employment in Health Care and Social Assistance is projected to grow by 301,000 (or 15.8%) over the five years to November 2026.

Entry requirements: Prospective students are required to complete a Language Literacy and Numeracy (LLN) assessment and a Pre-Training Interview, administered by and to the satisfaction of ITHEA and be at least 18 years of age. You must have good word processing and email skills as well as the ability to download and upload documents and information. Please see our Online Service Standards.

Vocational outcomes: Students can go into a range of employment options. Occupations may include Senior Youth Worker, Aboriginal Housing Worker, Community Development Worker for Social Housing, Assistant Community Services Worker, Community Work Coordinator, Support Facilitator (Disability),Support Facilitator (Community Services),Community Housing Worker, Assistant Community Worker, Coordinator of Volunteer Work, Team Leader, Family Support Worker, Disability Team Leader, Early Intervention Worker, Community Care Manager, Care Team Leader, Community Access Coordinator, Pastoral Care Counsellor, Youth Housing Support Worker, Housing Manager, Welfare Support Worker, Case Coordinator (Disability),Housing Assistant, Community Recreation Coordinator, Community Housing Resources Worker, Family Services Coordinator, Pastoral Care Worker, Community Worker, Community Services Coordinator, Case Coordinator (Community Services),Aboriginal Neighbourhood House Coordinator, Community Program Coordinator  

Delivery and assessment: All students will be enrolled into our Learning Management System and all assessments must be completed online. As a result, all students will require a personal computer, with access to the Internet, to successfully complete their studies. Assessment methods allow for the gathering of sufficient quality evidence about the student’s performance. Methods used include question and answer, class activities, observation, role plays, case studies and projects.

Practical placement: To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency. Students are required to undertake supervised practical placement in a relevant community service delivery setting, involving, for example, direct client work or community education or development. Evidence provided by the supervisor will contribute to assessment of the candidate’s ability to work at this level. Students are required to find their own practical placement, however ITHEA will provide assistance and support where needed. Students must have a valid National Police Check and a Working with Children Check prior to attending placement.

Core Units

Unit CodeUnit DescriptorNominal Hrs
CHCCCS004Assess co-existing needs80
CHCCCS007Develop and implement service programs100
CHCCCS019Recognise and respond to crisis situations45
CHCCSM013Facilitate and review case management75
CHCDEV005Analyse impacts of sociological factors on people in
community work and services
CHCDFV001Recognise and respond appropriately to domestic
and family violence
CHCDIV001Work with diverse people40
CHCDIV002Promote Aboriginal and/or Torres Strait Islander
cultural safety
CHCLEG003Manage legal and ethical compliance80
CHCMGT005Facilitate workplace debriefing and support
Reflect on and improve own professional practice120
HLTWHS003Maintain work health and safety40

Elective Units

Unit CodeUnit DescriptorNominal Hrs

Provide advocacy and representation services80
CHCAOD004Assess needs of client with alcohol and other drugs issues135
CHCCOM003Develop workplace communication strategies100
CHCCSL001Establish and confirm the counselling relationship100
CHCEDU009Provide parenting, health and well-being education75
CHCFAM003Support people to improve relationship60
CHCGRP002Plan and conduct group activities70
CHCSOH013Work with people experiencing or at risk of

This Training is delivered with Victorian and Commonwealth Government Funding. Eligibility criteria apply. People with disabilities are encouraged to apply.

How to Apply

Please make sure you have read all the course information about units of study, duration, entry requirements, assessment information, job prospects etc.


1. You must attend a pre-training interview which includes a Language, Literacy and Numeracy test and complete the eligibility declaration form (in the case of students applying for Skills First Program Funding).

2. To complete the application process, click on the ‘Apply Now’ link. Complete the steps involved to submit your application online.

3. ITHEA will assess your application and make sure all entry requirements are met. An ITHEA representative will contact you if your application is unsuccessful.


If you have any questions about the course, please call us on 9650 3900.


  • Skills First Funding


  • Trainee


2 years




Melbourne CBD 3000 – Mon Tue




200 hrs


If you have any questions about the course, please call us on 9650 3900.