Start anytime * eligibility criteria apply, material fees may apply
Start anytime * eligibility criteria apply, material fees may apply
General: This qualification reflects the role of individuals in the community, home, or residential care setting in Melbourne who work under supervision and delegation as part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability, or some other reason. These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical, and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.
Employment Growth: Employment in Health Care and Social Assistance is projected to grow by 301,000 (or 15.8%) over the five years to November 2026.
Entry requirements: Prospective students are required to complete a Language Literacy and Numeracy (LLN) assessment and a Pre-Training Interview, administered by and to the satisfaction of ITHEA and be at least 18 years of age. You must have good word processing and email skills as well as the ability to download and upload documents and information. Please see our Online Service Standards.
Vocational outcomes: Students can go into a range of employment options. Occupations may include, Senior Personal Care Assistant, Care assistant, Accommodation Support Worker, Residential Support Worker, Community Access Coordinator, Community care worker, Community House Worker, Residential Care Worker, Food Services Deliverer, Transport Support Worker, In Home Respite Worker, Disability Service Officer, Care Worker, Client Assistant, School Support Officer (Disability), Family Support Worker, Care Service Employee, Planned activity assistant, Residential aide, Field Officer (Community Services), Nurse’s Aide or Home care assistant.
Delivery and assessment: We offer students the flexibility of choosing between online learning or classroom delivery. All students will be enrolled into our Learning Management System and all assessments must be completed online. As a result, all students will require a personal computer, with access to the Internet, to successfully complete their studies. Assessment methods allow for the gathering of sufficient quality evidence about the student’s performance. Methods used include question and answer, observation/demonstration, case study and projects.
Practical placement: To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency. Students are required to undertake supervised practical placement in relevant aged care settings. Evidence provided by the supervisor will contribute to assessment of the candidate’s ability to work at this level. Students are required to find their own practical placement, however ITHEA will provide assistance and support where needed. Students must have a valid National Police Check prior to attending placement.
Unit Code | Unit Descriptor | Nom Hrs |
---|---|---|
CHCCCS031 | Provide individualised support | 100 |
CHCCCS038 | Facilitate the empowerment of people receiving support | 120 |
CHCCCS040 | Support independence and wellbeing | 80 |
CHCCCS041 | Recognise healthy body systems | 80 |
CHCCOM005 | Communicate and work in health or community services | 30 |
CHCDIV001 | Work with diverse people | 40 |
CHCLEG001 | Work legally and ethically | 55 |
HLTINF006 | Apply basic principles and practices of infection prevention and control | 35 |
HLTWHS002 | Follow safe work practices for direct client care | 25 |
Unit Code | Unit Descriptor | Nom Hrs |
---|---|---|
CHCAGE011 | Provide support to people living with dementia | 80 |
CHCAGE013 | Work effectively in aged care | 65 |
CHCDIS011 | Contribute to ongoing skills development using a strengths-based approach | 40 |
CHCDIS012 | Support community participation and social inclusion | 60 |
CHCDIS020 | Work effectively in disability support | 65 |
CHCPAL003 | Deliver care services using a palliative approach | 70 |
This Training is delivered with Victorian and Commonwealth Government Funding. Eligibility criteria apply. People with disabilities are encouraged to apply.
How to Apply
Please make sure you have read all the course information about units of study, duration, entry requirements, assessment information, job prospects etc.
Steps
1. You must attend a pre-training interview which includes a Language, Literacy and Numeracy test and complete the eligibility declaration form (in the case of students applying for Skills First Program Funding).
2. To complete the application process, click on the ‘Apply Now’ link. Complete the steps involved to submit your application online.
3. ITHEA will assess your application and make sure all entry requirements are met. An ITHEA representative will contact you if your application is unsuccessful.
1 year
Anytime
Melbourne CBD 3000 – Mon Tue
Classroom or online
120 hrs
ITHEA - Gov Subsidised Courses in Individual Support, Child Care, Aged Care, Disability & Family Intervention Melbourne 128 Google reviews Hazel Bunag2025-09-04Trustindex verifies that the original source of the review is Google. My Experience at ITHEA – Highly Recommended! As an international student, I couldn’t have asked for a better experience than the one I had at ITHEA. From the moment I began processing my paperwork to the day I completed my course in Certificate III & Diploma in Early Childhood Education and Care, the entire team was incredibly supportive and professional. Every staff member at ITHEA went above and beyond to assist students. They were consistently reliable, approachable, and genuinely helpful. A special thank you to my assessor Faiza Asif, who guided us through the course with patience and dedication your support made a real difference. Thank you, ITHEA! I wholeheartedly recommend this school to anyone looking to study in Melbourne. Penny and Peter. Thank you so much for all your help. Jig Lumactud2025-08-09Trustindex verifies that the original source of the review is Google. My journey with ITHEA has been nothing short of amazing. From the very beginning till the end, the staff have been incredibly supportive, approachable, and genuinely committed to helping students succeed not just academically, but personally and professionally. One of the standout aspects of ITHEA is their dedication to helping students find work placements. They don’t just offer guidance they actively assist and persist until you secure one. Their commitment is unwavering, and it truly makes a difference. I’d like to highlight a few exceptional individuals who made my experience unforgettable: - Penny was instrumental in helping me transfer my enrollment from Aged Care to Early Childhood Education. The process was smooth and stress-free, thanks to her efficiency and understanding. - Alex, the student manager, showed great compassion by granting me a leave of absence due to personal circumstances. Her empathy and flexibility were deeply appreciated. - Peter Kyriaco consistently checked in with students to ensure we were having a positive experience. He actively sought feedback to improve ITHEA’s services, showing genuine care for student voices. - Faiza, my trainer, was incredibly sweet and patient. She guided us through every step of our theories and assessments, making sure we understood and felt supported throughout. But it wasn’t just these individuals every single staff member at ITHEA has been amazing. They are all approachable, understanding, and always ready to help students in any way they can. Whether it's academic support, personal guidance, or career assistance, the entire team works together to create a nurturing and empowering environment. ITHEA isn’t just an educational institution it’s a community that truly cares. They understand that every student has unique circumstances and they go above and beyond to accommodate and support us. I’m grateful for everything they’ve done and highly recommend ITHEA to anyone looking for a compassionate and student-focused learning experience. SOMD0442025-07-31Trustindex verifies that the original source of the review is Google. I had a fantastic experience with ITHEA, largely thanks to my trainer Faiza. She was incredibly patient, knowledgeable, and always took the time to explain things clearly. Faiza was very supportive, encouraging me every step of the way and making sure I felt confident. The whole team was friendly and professional, creating a great learning environment. Ihtisham2025-07-31Trustindex verifies that the original source of the review is Google. I had the privilege of learning from Vicky during my community services course, and she is truly one of the most dedicated and supportive teachers I’ve come across. Her knowledge of the sector, clear teaching style, and genuine passion for helping others made the learning experience both engaging and practical. Vicky always created a respectful and inclusive environment where every student felt valued. She went above and beyond to support us, both academically and personally. I’m really grateful for her guidance and would highly recommend her as a teacher to anyone pursuing a career in community services. Yuwanart Malayavech2025-07-28Trustindex verifies that the original source of the review is Google. I graduated Diploma of Community Service course, in addition that I was about to finish my course with Vicky, who has been nothing but super supportive of all my decisions, and helped me along the way. She monitored me & always asks if I needed assistance which in my opinion she is the only trainer that teaches international’s student and actually cares about their students & gave life changing advice. Thank you everyone at ITHEA, trainers, staff & students whom I made great connection with for allowing me to gained my 1st college qualifications & always allowing me to be my true authentic self. ITHEA is the best college I have ever been to & will recommend to anyone. #classof2024 Alina Ng2025-07-13Trustindex verifies that the original source of the review is Google. I have done 2 years of my study here with ITHEA and i honestly have no regrets, everyone here are very nice and welcoming, including all the trainers, and all the staff, and i would like to give my special thanks to my trainer - Vicky Vacondios and the school Registrar - Penny, thank you for helping me throughout the past 2 years, despite how tough my situation was and i still receive such a great assistance from them two. And besides from all of that, my experience in learning with ITHEA was also fun and enjoyable when the course structure are very clear and easy the understand with a lot of hand-on opportunity experience. Highly recommend for anyone who’s looking for a great college to continue their study :) Lee Hyung ho2025-06-26Trustindex verifies that the original source of the review is Google. I have completed the Certificate III in Individual Support, and it was a great experience. The course was well-structured, and the support from the staff members was excellent—they really helped me complete the course successfully. I truly appreciate their guidance and encouragement. I highly recommend this course to other students, especially those who are working, as the online format is flexible and convenient. Thank you! bimbi tuladhar2025-05-29Trustindex verifies that the original source of the review is Google. I completed my Diploma of Mental Health and had a great experience. The course was practical and well-organised. A big thanks to Simona—she was an amazing educator, always supportive and knowledgeable. Highly recommend this institute! nisha berwal2025-05-27Trustindex verifies that the original source of the review is Google. Simona made online learning smooth and engaging with a supportive approach. She encouraged participation, communicated clearly, and was always available—even after hours—for questions or extra help. Her dedication truly made a difference.
ACN: 125 368 569
ITHEA acknowledges all Aboriginal and Torres Strait Islander Traditional Custodians of Country and recognises their continuing connection to land, sea, culture and community. We pay our respects to Elders past and present.