We understand that many of you are experiencing difficulties during this time of unprecedented social distancing due to the Coronavirus crisis currently affecting us worldwide.
We would like to remind you that, you are not alone. We are all in this together and our staff is here to support you in any way we can.
If you are concerned about your enrolment, fees or other issues related to your studies, please contact the Student Manager, Alex Ioannidis via email at email@example.com.
If you have questions about your visa, you should contact the Department of Home Affairs. Further information can be found on their website.
The Department of Education, Skills and Employment has a helpline for International students. You can call dedicated staff on +61 1300 981 621 from 9 am to 5 pm, Monday to Friday (except public holidays) or email at firstname.lastname@example.org
In other news, there have been some media releases regarding work hours. The work restrictions for international students have been lifted for:
students who work in supermarkets are allowed to work extra hours to help stock shelves,
students who work in aged care. Aged care providers will temporarily be able to offer more hours to international students to ensure the care of senior and vulnerable Australians as part of the campaign to combat the impact of coronavirus.
students who are student nurses. Work restrictions have been lifted to allow them to help cope with expected rush of coronavirus patients
On 4 April 2020, the Government announced international students who have been in Australia for longer than 12 months and who find themselves in financial hardship during the coronavirus crisis will be able to access their Australian superannuation.
We have attached a fact sheet from the Australian Government/Department of Education, skills and Employment for your referral.
On behalf of ITHEA, Alexandra Ioannidis Student Manager