General: This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
Employment Growth: The number of people working as Welfare Support Workers (in their main job) fell over the past 5 years and is expected to grow strongly over the next 5 years: from 46,700 in 2018 to 52,100 by 2023. Job openings can come from new jobs being created, but most come from turnover (workers leaving). There are likely to be around 30,000 job openings over 5 years (that’s about 6,000 a year).
Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
Entry requirements: Prospective students are required to complete a Language Literacy and Numeracy (LLN) assessment and a Pre-Training Interview, administered by and to the satisfaction of ITHEA and be at least 18 years of age.
Vocational outcomes: Students can go into a range of employment options. Occupations may include Child Welfare Officer, Residential Carer (Child Protection), Social Housing Coordinator, Community Services Case Manager.
Job outlook: The number of people working as Welfare Support Workers (in their main job) fell over the past 5 years and is expected to grow strongly over the next 5 years: from 46,700 in 2018 to 52,100 by 2023. Job openings can come from new jobs being created, but most come from turnover (workers leaving). There are likely to be around 30,000 job openings over 5 years (that’s about 6,000 a year).
Source: Job Outlook. Department of Employment, Skills, Small and Family Business
Delivery and assessment: We offer students the flexibility of choosing between online learning or classroom delivery. Assessment methods allow for the gathering of sufficient quality evidence about the student’s performance. Methods used include question and answer, class activities, observation, role plays, case studies and projects.
Practical placement requirements: To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency. Students are required to undertake supervised practical placement in a relevant community service delivery setting, involving, for example, direct client work or community education or development. Evidence provided by the supervisor will contribute to assessment of the candidate’s ability to work at this level. Students are required to find their own practical placement, however ITHEA will provide assistance and support where needed. Students must have a valid National Police Check and a Working with Children Check prior to attending placement.
|Unit Code||Unit Descriptor||Nominal Hrs|
|CHCCCS007||Develop and implement service programs||100|
|CHCCOM003||Develop workplace communication strategies||100|
|CHCDEV002||Analyse impacts of sociological factors on clients in community work and services||100|
|CHCDIV003||Manage and promote diversity||80|
|CHCLEG003||Manage legal and ethical compliance||80|
|CHCMGT005||Facilitate workplace debriefing and support processes||120|
|CHCPRP003||Reflect on and improve own professional practice||120|
|HLTWHS004||Manage work health and safety||40|
|Unit Code||Unit Descriptor||Nominal Hrs|
|CHCCSM005||Develop, facilitate and review all aspects of case management||75|
|CHCCSL001||Establish and confirm the counselling relationship||100|
|CHCCDE011||Implement community development strategies||70|
|CHCADV002||Provide advocacy and representation services||80|
|CHCAOD004||Assess needs of client with alcohol and other drugs issues||135|
|CHCCCS004||Assess co-existing needs||80|
|CHCDIS010||Provide person-centered services to people with disability with complex needs||90|
|CHCDEV001||Confirm client developmental status||60|
This Training is delivered with Victorian and Commonwealth Government Funding. Eligibility criteria apply. People with disabilities are encouraged to apply.
How to Apply
Please make sure you have read all the course information about units of study, duration, entry requirements, assessment information, job prospects etc.
1. You must attend a pre-training interview which includes a Language, Literacy and Numeracy test and complete the eligibility declaration form (in the case of students applying for Skills First Program Funding).
2. To complete the application process, click on the ‘Apply Now’ link. Complete the steps involved to submit your application online.
3. ITHEA will assess your application and make sure all entry requirements are met. An ITHEA representative will contact you if your application is unsuccessful.
If you have any questions about the course, please call us on 9650 3900.
Melbourne CBD 3000 – Mon Tue
In class or online
Term 1 – Mon 27 Jan
Term 2 – Mon 20 Apr
Term 3 – Mon 13 Jul
Term 4 – Mon 5 Oct
Course Guide Flipbook