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CHC52015 Diploma of Community Services


Skills First Funding


Non Apprentice/Trainee



2 years




Melbourne CBD 3000 – Mon Tue


Traineeship, in class or online


100 hrs



Local Student Course Brochure


CHC52015 Diploma of Community Services

General: The CHC52015 Diploma in Community Services Melbourne course engages students in a study of the responsibilities that community services, case management and social housing workers keep, when managing, co-ordinating and/or delivering person-centred services to individuals, groups and communities. Through the CHC52015 Diploma in Community Service Melbourne programme, students will learn the specialised skills involved in community services and working autonomously under broad directions from senior management. Diploma in Community Service Melbourne students will understand how workers provide direct support to individuals or groups of individuals. Completing the Diploma in Community Service Melbourne course provides students with access to work opportunities within the wider scope of community services work.

Employment Growth: Upon their graduation from the Diploma of Community Services Melbourne course, students may pursue work opportunities in roles that require the supervision of other workers and volunteers, or in those requiring case management; programme coordination or the development of new business opportunities.

The Social Services Jobs Guarantee: Under the Social Services Jobs Guarantee, all our students who graduate from the Diploma of Community Services between 1 September 2022 and 31 August 2024 are guaranteed employment.

more info

Entry requirements: Prospective students are required to complete a Language Literacy and Numeracy (LLN) assessment and a Pre-Training Interview, administered by and to the satisfaction of ITHEA and be at least 18 years of age. You must have good word processing and email skills as well as the ability to download and upload documents and information. Please see our Online Service Standards.

Vocational outcomes: Students can go into a range of employment options. Occupations may include Child Welfare Officer, Residential Carer (Child Protection), Social Housing Coordinator, Community Services Case Manager.

Job outlook: Community and Personal Service Workers is the broad occupation category.

The Social Services Jobs Guarantee: Under the Social Services Jobs Guarantee, all our students who graduate from the Diploma of Community Services between 1 September 2022 and 31 August 2024 are guaranteed employment.

more info

Delivery and assessment: We offer students the flexibility of choosing between online learning or classroom delivery. All students will be enrolled into our Learning Management System and all assessments must be completed online. As a result, all students will require a personal computer, with access to the Internet, to successfully complete their studies. Assessment methods allow for the gathering of sufficient quality evidence about the student’s performance. Methods used include question and answer, class activities, observation, role plays, case studies and projects.

Practical placement requirements: To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency. Students are required to undertake supervised practical placement in a relevant community service delivery setting, involving, for example, direct client work or community education or development. Evidence provided by the supervisor will contribute to assessment of the candidate’s ability to work at this level. Students are required to find their own practical placement, however ITHEA will provide assistance and support where needed. Students must have a valid National Police Check and a Working with Children Check prior to attending placement.

Core Unit

Unit CodeUnit DescriptorNominal Hrs

Develop and implement service programs100
CHCCOM003Develop workplace communication strategies100
CHCDEV002Analyse impacts of sociological factors on clients in community work and services100
CHCDIV003Manage and promote diversity80
CHCLEG003Manage legal and ethical compliance80
CHCMGT005Facilitate workplace debriefing and support processes120
CHCPRP003Reflect on and improve own professional practice120
HLTWHS004Manage work health and safety40

Elective Units

Unit CodeUnit DescriptorNominal Hrs

Develop, facilitate and review all aspects of case management75
CHCCSL001Establish and confirm the counselling relationship100
CHCCDE011Implement community development strategies70
CHCADV002Provide advocacy and representation services80
CHCAOD004Assess needs of client with alcohol and other drugs issues135
CHCCCS004Assess co-existing needs80
CHCDIS010Provide person-centered services to people with disability with complex needs90
CHCDEV001Confirm client developmental status60

This Training is delivered with Victorian and Commonwealth Government Funding. Eligibility criteria apply. People with disabilities are encouraged to apply.

How to Apply

Please make sure you have read all the course information about units of study, duration, entry requirements, assessment information, job prospects etc.


1. You must attend a pre-training interview which includes a Language, Literacy and Numeracy test and complete the eligibility declaration form (in the case of students applying for Skills First Program Funding).

2. To complete the application process, click on the ‘Apply Now’ link. Complete the steps involved to submit your application online.

3. ITHEA will assess your application and make sure all entry requirements are met. An ITHEA representative will contact you if your application is unsuccessful.


If you have any questions about the course, please call us on 9650 3900.


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