CRICOS Code: 093550M
General: This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
Employment Growth: The number of people working as Welfare Support Workers (in their main job) fell over the past 5 years and is expected to grow strongly over the next 5 years: from 46,700 in 2018 to 52,100 by 2023. Job openings can come from new jobs being created, but most come from turnover (workers leaving). There are likely to be around 30,000 job openings over 5 years (that’s about 6,000 a year).
Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
Entry requirements: Prospective students are required to complete the Pre-Training Interview form, to the satisfaction of ITHEA. You will also need to provide evidence of your English language proficiency. ITHEA will accept the following minimum English language test score:
|English language test providers||Minimum score||Minimum score and at least 10 weeks English Language Intensive Courses for Overseas Students (ELICOS)||Minimum score and at least 20 weeks ELICOS|
|International English Language Testing System (IELTS)||5.5||5||4.5|
|TOEFL internet based test||46||35||32|
|Cambridge English: Advanced (Certificate in Advanced English)||162||154||147|
|Pearson Test of English Academic (PTE Academic)||42||36||30|
|Occupational English Test||B for each test component||N/A||N/A|
The test must have been taken no more than two years before you apply for your student visa.
Students can also sit the ITHEA English Language Placement test.
Vocational outcomes: Students can go into a range of employment options. Occupations may include Child Welfare Officer, Residential Carer (Child Protection), Social Housing Coordinator, Community Services Case Manager.
Job outlook:The number of people working as Welfare Support Workers (in their main job) fell over the past 5 years and is expected to grow strongly over the next 5 years: from 46,700 in 2018 to 52,100 by 2023. Job openings can come from new jobs being created, but most come from turnover (workers leaving). There are likely to be around 30,000 job openings over 5 years (that’s about 6,000 a year).
Source: Job Outlook. Department of Employment, Skills, Small and Family Business
Assessment: Assessment methods allow for the gathering of sufficient quality evidence about the student’s performance. Methods used include question and answer, class activities, observation, role plays, case studies and projects.
Practical placement requirements: To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency. Students are required to undertake supervised practical placement in a relevant community service delivery setting, involving, for example, direct client work or community education or development. Evidence provided by the supervisor will contribute to assessment of the candidate’s ability to work at this level. Students are required to find their own practical placement, however ITHEA will provide assistance and support where needed. Students must have a valid National Police Check and a Working with Children Check prior to attending placement.
|Unit Code||Unit Descriptor||Nominal Hrs|
|CHCCCS007||Develop and implement service programs||100|
|CHCCOM003||Develop workplace communication strategies||100|
|CHCDEV002||Analyse impacts of sociological factors on clients in community work and services||100|
|CHCDIV003||Manage and promote diversity||80|
|CHCLEG003||Manage legal and ethical compliance||80|
|CHCMGT005||Facilitate workplace debriefing and support processes||120|
|CHCPRP003||Reflect on and improve own professional practice||120|
|HLTWHS004||Manage work health and safety||40|
|Unit Code||Unit Descriptor||Nominal Hrs|
|CHCCSM005||Develop, facilitate and review all aspects of case management||75|
|CHCCSL001||Establish and confirm the counselling relationship||100|
|CHCCDE011||Implement community development strategies||70|
|CHCADV002||Provide advocacy and representation services||80|
|CHCAOD004||Assess needs of client with alcohol and other drugs issues||135|
|CHCCCS004||Assess co-existing needs||80|
|CHCDIS010||Provide person-centered services to people with disability with complex needs||90|
|CHCDEV001||Confirm client developmental status||60|
How to Apply
Please make sure you have read all the course information about units of study, duration, entry requirements, assessment information, job prospects etc.
1. Download and complete the International Student Application Form.
2. Provide a certified copy of your English Language proficiency.
3. Provide a certified copy of your passport.
4. Provide certified copies of any academic transcripts.
5. Provide a copy of your Curriculum Vitae (CV)
6. Send your International Student Application Form with all supporting documents directly to ITHEA by mail or email (email@example.com) or through an authorised education agent. ITHEA administration team will process applications quickly. Applicants will then receive notification informing them of the result of their application.
Receiving a Letter of Offer and Enrolment Acceptance Agreement
Upon receipt of your completed application form and required relevant documents, ITHEA will ensure that all necessary entry requirements are met before issuing a Letter of Offer and an Enrolment Acceptance Agreement outlining the nominated course(s), duration of course(s), Overseas Student Health Cover (OSHC), deposit required and instalment plan.
Please read and understand the Enrolment Acceptance Agreement before returning the complete signed document to ITHEA. We will also require your initial payment as indicated on the Enrolment Acceptance Agreement. Please ensure all payments are in Australian Dollars. When you have completed these steps, ITHEA will then send you a copy of the Confirmation of Enrolment(s) – eCoE(s)
Confirmation of Enrolment (eCoE)
Take the copy of the Conﬁrmation of Enrolment(s) – eCoE(s) to the Australian Consulate, Embassy, High Commission in your home country and apply for a student visa. If you are applying for your student visa directly, you can obtain information from the Department of Home Affairs www.homeaffairs.gov.au or your local Australian Diplomatic Mission. The Department will then commence procedures for the issue of your visa. As this can take some time, it is important that your application is submitted well before your course start date.
104 weeks full time (including holidays and orientation)
Melbourne CBD 3000 – Mon Tue
Enrolment Fee: $250
Materials Fee: $400
Course Tuition Fee: $19,400
Term 1 – Mon 27 Jan
Term 2 – Mon 20 Apr
Term 3 – Mon 13 Jul
Term 4 – Mon 5 Oct
Course Guide Flipbook