Home Course Information Business, Leadership & Management

BSB20115 Certificate II in Business


Skills First Funding: No

JobTrainer Initiative: No


6 months


Melbourne CBD 3000


In class or online






Term 1 – Wed 27 Jan
Term 2 – Mon 19 Apr
Term 3 – Mon 12 Jul
Term 4 – Mon 4 Oct

BSB20115 Certificate II in Business

General: This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

Entry: Prospective students are required to complete a Language Literacy and Numeracy (LLN) assessment and a Pre-Training Interview, administered by and to the satisfaction of ITHEA and be at least 18 years of age. You must have good word processing and email skills as well as the ability to download and upload documents and information. Please see our Online Service Standards.

Pathways into the qualification: Preferred pathways for candidates considering this qualification include: BSB10115 Certificate I in Business or other relevant qualification/s OR with vocational experience assisting in a range of work settings without a formal business qualification.

Vocational or educational outcomes: Students can go into a range of employment or further study options, including BSB30115 Certificate III in Business. Occupations may include, Administration Assistant, Office Assistant.

Job outlook: Please refer to the Australian Government Job Outlook site for job prospects for each of the occupations listed above.

Delivery and assessment: We offer students the flexibility of choosing between online learning or classroom delivery. All students will be enrolled into our Learning Management System and all assessments must be completed online. As a result, all students will require a personal computer, with access to the Internet, to successfully complete their studies. Assessment methods allow for the gathering of sufficient quality evidence about the student’s performance. Methods used include question and answer, activities and projects.

Unit CodeUnit DescriptorNominal Hrs
BSBWHS201Contribute to health and safety of self and others20

Unit CodeUnit DescriptorNominal Hrs
BSBCMM201Communicate in the workplace40
BSBCUS201Deliver a service to customers40
BSBIND201Work effectively in a business environment30
BSBINM201Process and maintain workplace information30
BSBINM202Handle mail15
BSBITU201Produce simple word processed documents60
BSBSUS201Participate in environmentally sustainable work practices20
BSBWOR202Organise and complete daily work activities20
BSBWOR203Work effectively with others15
BSBWOR204Use business technology20
FNSACC301Process financial transactions and extract interim reports60

How to Apply

Please make sure you have read all the course information about units of study, duration, entry requirements, assessment information, job prospects etc.


1. You must attend a pre-training interview which includes a Language, Literacy and Numeracy test and complete the eligibility declaration form (in the case of students applying for Skills First Program Funding).

2. To complete the application process, click on the ‘Apply Now’ link. Complete the steps involved to submit your application online.

3. ITHEA will assess your application and make sure all entry requirements are met. An ITHEA representative will contact you if your application is unsuccessful.


If you have any questions about the course, please call us on 9650 3900.