CHC52015 Diploma of Community Services
General: This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
Entry requirements: Prospective students are required to complete a Language Literacy and Numeracy (LLN) assessment and a Pre-Training Interview, administered by and to the satisfaction of ITHEA and be at least 18 years of age.
Vocational outcomes: Students can go into a range of employment options. Occupations may include Child Welfare Officer, Residential Carer (Child Protection), Social Housing Coordinator, Community Services Case Manager.
Job outlook: Please refer to the Australian Government Job Outlook site for job prospects for a Welfare Support Worker. 60,900 persons were employed as Welfare Support Workers in 2015. Job openings over the next 5 years are expected to be between 25,001 and 50,000.
Source: Department of Employment. For full details on Welfare Support Workers visit Job Outlook
Delivery and assessment: Delivery mode will be face to face in class. Our aim is to provide the best learning environment to enable students to successfully complete the course within the 24-month period.
Lessons will include some homework and individual tasks, which will be carried out in the students’ own time, at home or in the classroom. Students will be able to use the Internet, in class, if they do not have access at home.
Assessment methods allow for the gathering of sufficient quality evidence about the student’s performance. Methods used include question and answer, class activities, observation, role plays, case studies and projects.
Practical placement requirements: To achieve this qualification, the candidate must have completed at least 400 hours of work. This is a requirement of the Australian Community Workers Association (ACWA). Students are required to undertake supervised practical placement in relevant community service delivery setting, involving, for example, direct client work or community education or development. Evidence provided by the supervisor will contribute to assessment of the candidate’s ability to work at this level. Students are required to find their own practical placement, however ITHEA will provide assistance and support where needed. Students must have a valid National Police Check and a Working with Children Check prior to attending placement.
|Unit Code||Unit Descriptor||Nominal Hrs|
|CHCCCS007||Develop and implement service programs||100|
|CHCCOM003||Develop workplace communication strategies||100|
|CHCDEV002||Analyse impacts of sociological factors on clients in community work and services||100|
|CHCDIV003||Manage and promote diversity||80|
|CHCLEG003||Manage legal and ethical compliance||80|
|CHCMGT005||Facilitate workplace debriefing and support processes||120|
|CHCPRP003||Reflect on and improve own professional practice||120|
|HLTWHS004||Manage work health and safety||40|
|Unit Code||Unit Descriptor||Nominal Hrs|
|CHCCSM005||Develop, facilitate and review all aspects of case management||75|
|CHCCSL001||Establish and confirm the counselling relationship||100|
|CHCCDE011||Implement community development strategies||70|
|CHCADV002||Provide advocacy and representation services||80|
|CHCAOD004||Assess needs of client with alcohol and other drugs issues||135|
|CHCCCS004||Assess co-existing needs||80|
|CHCDIS010||Provide person-centered services to people with disability with complex needs||90|
|CHCDEV001||Confirm client developmental status||60|
This Training is delivered with Victorian and Commonwealth Government Funding. Eligibility criteria apply. People with disabilities are encouraged to apply.
How to Apply
Please make sure you have read all the course information about units of study, duration, entry requirements, assessment information, job prospects etc.
1. Click on the ‘Apply Now’ link. Complete the steps involved to submit your application online.
2. To complete the application process, you must attend a pre-training interview which includes a Language, Literacy and Numeracy test and complete the eligibility declaration form (in the case of students applying for Victorian Training Guarantee Funding).
3. ITHEA will assess your application and make sure all entry requirements are met. An ITHEA representative will contact you if your application is unsuccessful.
If you are considering a career in the community services sector you will want to give yourself the best possible start by studying a course that has been approved by the Australian Community Workers Association (ACWA). Our CHC52015 Diploma of Community Services has been granted Accredited Course Status by ACWA. Please see ACWA Currently Approved Courses – VIC.